CUSTOMER Benefits

The Loi Hamon Prestashop module allows your customers to access a withdrawal form for orders placed on your shop. Within 14 days, they will have the opportunity to simply retract and receive an email confirmation, according to the Hamon law.

Automatic recording of each request in "My merchandise returns" section of the customer area, will allow your customers to have an optimal tracking of their withdrawal requests, with the ability to print their return labels.

Merchant Benefits

By using the Loi Hamon Prestashop addon, you make sure to comply with the Hamon law, in force since 14 June 2014, thanks to the dedicated withdrawal form and the confirmation by email sent to customers.

Automatic recording of each requets in the "Merchandise Returns" will ensure an optimal tracking of each requests, with the ability to change their status (accepted, refused ...).

The ability to choose the contact address allows you managing requests withdrawal from a dedicated e-mail address. Once a request is made, you will receive an e-mail to this address. In addition, all applications will be archived in the "Service" your backoffice.

FEATURES

• Ability to set the withdrawal delay
• Requests recording in the "Merchandise returns" for a high-level tracking
• Contact selection of the "Customer Service" section that will receive withdrawal requests by e-mail
• Withdrawal requests available in the "Customer Service" section of the back office
• Automatic withdrawal confirmation sent to the client application
• Ability to add a file upload field to the form
• Configuration of the page title (Meta title)
• Configuration of the page description (Meta description)
• Ability to add a un message (via WYSIWYG) above the form
• Multi-languages add-on
• "Multi-shop" mode supported

The Loi Hamon Prestashop module uses the Responsive Design technology. So, it fit on smartphones and tablets.

The Loi Hamon Prestashop module is W3C compliant.

The Loi Hamon Prestashop module has been tested on the following browsers:
- IE 8 to 11, Edge, Firefox, Safari, Chrome et Opéra

The Loi Hamon Prestashop module is supplied with a full documentation.