Hamon Law Prestashop Module: Withdraw management + legal notice sending

Prestashop 1.7 ready! Get in accordance with the law Hamon by proposing a withdrawal form to your customers, and a high-level tracking requests in the "Merchandise Returns" of your shop.

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Compatiblity: Prestashop 1.5, 1.6 and 1.7

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Hamon Law Prestashop Module: Withdraw management + legal notice sending
Prestashop 1.7 ready! Get in accordance with the law Hamon by proposing a withdrawal form to your customers, and a high-level tracking requests in the "Merchandise Returns" of your shop.
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CUSTOMER Benefits

The Loi Hamon Prestashop module allows your customers to access a withdrawal form for orders placed on your shop. Within 14 days, they will have the opportunity to simply retract and receive an email confirmation, according to the Hamon law.

Automatic recording of each request in "My merchandise returns" section of the customer area, will allow your customers to have an optimal tracking of their withdrawal requests, with the ability to print their return labels.

Merchant Benefits

By using the Loi Hamon Prestashop addon, you make sure to comply with the Hamon law, in force since 14 June 2014, thanks to the dedicated withdrawal form and the confirmation by email sent to customers.

Automatic recording of each requets in the "Merchandise Returns" will ensure an optimal tracking of each requests, with the ability to change their status (accepted, refused ...).

The ability to choose the contact address allows you managing requests withdrawal from a dedicated e-mail address. Once a request is made, you will receive an e-mail to this address. In addition, all applications will be archived in the "Service" your backoffice.

FEATURES

Ability to set the withdrawal delay
Requests recording in the "Merchandise returns" for a high-level tracking
Contact selection of the "Customer Service" section that will receive withdrawal requests by e-mail
Withdrawal requests available in the "Customer Service" section of the back office
Automatic withdrawal confirmation sent to the client application
Ability to add a file upload field to the form
Configuration of the page title (Meta title)
Configuration of the page description (Meta description)
Ability to add a un message (via WYSIWYG) above the form
Multi-languages add-on
"Multi-shop" mode supported

The Loi Hamon Prestashop module uses the Responsive Design technology. So, it fit on smartphones and tablets.

The Loi Hamon Prestashop module is W3C compliant.

The Loi Hamon Prestashop module has been tested on the following browsers:
- IE 8 to 11, Edge, Firefox, Safari, Chrome et Opéra

The Loi Hamon Prestashop module is supplied with a full documentation.

FAQ - Frequently Asked Questions Ask us a question

Can we test your modules before buying them?
In order to see our modules corresponding to your needs, we have made available a test platform for all of our Prestashop addons whose address is: https://demo16.prestaddons.fr/en/

You can test our modules by selecting the one that interests you in the drop-down list at the top of the site. In order to test our Prestashop addons completely, you will find a demo access to our back office, in the banner at the top right. Do not hesitate to modify their configuration according to your needs.
How to be sure of your modules quality?
All our modules are first developed and tested in our development environment with the "Debug" mode of Prestashop activated. We use the latest stable versions of Prestashop throughout the development phase.

After the functional and technical development of our Prestashop modules, we proceed to a first validation phase on the official Prestashop validator (https://validator.prestashop.com/).

Then comes the testing phase (acceptance). In order to guarantee maximum compatibility between the different versions of Prestashop, we test on the old stable versions (between 10 and 15 different versions approximately depending on the case). We then make adjustments to the source code to ensure backwards compatibility.

We then again submit the module under development to the Prestashop validator.

The 2nd test phase takes place in a pre-production environment, close to the real conditions of the shops hosted in production. We also take the opportunity to add the initial and test data to the module.

Our team then begins writing the documentation that will be included in the module and launches the 3rd and final phase of testing. We submit the module one last time to the Prestashop validator so that there are no more errors.

Finally, the developed module is then submitted to the Prestashop team on the addons.prestashop.com site. The module is tested by their team. In case of return, we of course correct the bugs so that the module is fully operational. The module is then put online and ready to be distributed.

This whole process is important not only to guarantee the quality of our Prestashop modules but also to avoid unnecessary and time-consuming support. So everyone is a winner.

Despite this, each Prestashop store is unique, and many unpredictable parameters can come into play (hosting, version of php, specific developments ...). Also, it is almost impossible to anticipate all technical cases. This is why we provide support for our Prestashop modules, in order to guarantee you optimal functioning!
How to install a Prestashop module?
Prestashop add-ons can be installed in the same way that any Prestashop add-on. Either by uploading directory of the add-on, via the FTP protocol, in the "module" directory of your installation. Or by using the "Modules" tab of the back office of your shop. For more information, see the documentation provided in each of our Prestashop module (readme_en.pdf file).